Case Studies
Saint Gobain
Addressing customer experience to save 25 million euros
Although hundreds of orders were placed in store, customers were not following through to buy Saint Gobain’s high-end cabinets. Something was wrong.
Bottega Veneta
Innovating brand style to generate 10 million euros
At Bottega Veneta - a popular luxury leather goods brand - sales dropped 10% in Asia Pacific. This was not only an expensive problem, it also threatened their position as a perceived leader in the luxury category.
Auchan Direct
Optimising deliveries to capture 5 million euros
Auchan Direct had a uniquely competitive proposition: essential products delivered directly to customers’ homes, with no minimum spend. While popular, this service started losing money for an unknown reason.
Lapeyre
Uncovering 1 million euros of internal fraud
Internal control detected a loss of 1 million goods per year. The company couldn’t figure out where the stock was going and assumed poor warehouse management. However, digging into the data uncovered a far more dangerous problem...
